Privacy Policy
1. Introduction
At SFEERCO ("we," "our," or "us"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit sfeerco.com or make a purchase from us.
By using our website, you agree to the collection and use of information in accordance with this policy. This policy complies with applicable US privacy laws including the California Consumer Privacy Act (CCPA).
2. Information We Collect
Information you provide directly:
- Name, email address, and shipping address when placing an order
- Payment information (processed securely — we never store card details)
- Email address when subscribing to our newsletter
- Messages and inquiries when contacting our customer support
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies
- Purchase history and browsing behavior on our site
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders accurately and on time
- Send order confirmations, shipping updates, and delivery notifications
- Respond to customer service inquiries and resolve disputes
- Send promotional emails and newsletters (only with your consent)
- Improve our website, products, and overall customer experience
- Comply with legal obligations and enforce our terms
- Detect and prevent fraud or unauthorized transactions
We will never use your data for purposes other than those listed above without obtaining your explicit consent first.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
- Order information is retained for 7 years for tax and accounting purposes
- Customer account data is retained until you request deletion
- Marketing data is retained until you unsubscribe or request deletion
- Analytics data is anonymized after 26 months
7. Your Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act:
- Right to know — what personal information we collect, use, and share
- Right to delete — request deletion of your personal information
- Right to opt-out — opt out of the sale of your data (we do not sell data)
- Right to non-discrimination — we will not discriminate against you for exercising your rights
- Right to correct — request correction of inaccurate personal information
To exercise any of these rights, please contact us at service@sfeerco.com. We will respond to your request within 30 days.
8. Data Security
We take the security of your personal information seriously. We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmitted through our website
- Secure, PCI-compliant payment processing
- Regular security audits and vulnerability assessments
- Restricted access to personal data on a need-to-know basis
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at service@sfeerco.com and we will promptly delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting the new policy on this page with an updated revision date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team:
SFEERCO — Privacy Team
Email: service@sfeerco.com
Response time: within 5 business days
Website: sfeerco.com